Circular CSSF 19/718 (only in French)

30.04.2019: Adoption of the Guidelines on complaints-handling for the securities (ESMA) and banking (EBA) sectors of 4 October 2018 (JC 2018 35)

Circular CSSF 18/700 (only in French)

19.10.2018: Law of 13 June 2017 on payment accounts and
(1) transposing Directive 2014/92/EU of the European Parliament and of the Council of 23 July 2014 on the comparability of fees related to payment accounts, payment account switching and access to payment accounts with basic features, and
(2) amending the Law of 15 December 2000 on postal financial services, as amended

Circular CSSF 18/692

11.06.2018 : Details regarding the guidelines of the European Banking Authority on product oversight and governance arrangements for retail banking products (EBA/GL/2015/18)

Circular CSSF 17/671 (as amended by Circular CSSF 18/698)

13.10.2017: Specifications regarding CSSF Regulation N° 16-07 of 26 October 2016 relating to out-of-court complaint resolution

Circular CSSF 17/651

22.02.2017: Law of 23 December 2016 1. transposing Directive 2014/17/EU of the European Parliament and of the Council of 4 February 2014 on credit agreements for consumers relating to residential immovable property and amending Directives 2008/48/EC and 2013/36/EU and Regulation (EU) No 1093/2010; and 2. amending the Consumer Code (hereinafter, "Law of 23 December 2016")