10 Results
CSSF Regulation
Document date:
28 October 2013
Archived since 1 July 2016
CSSF Regulation N° 13-02 repealed by CSSF Regulation N° 16-07
relating to the out-of-court resolution of complaints
Form
Document date:
3 May 2020
Interactive form for complaints
Circular CSSF
Document date:
5 April 1995
Archived since 28 October 2013
Circular IML 95/118 repealed by CSSF Regulation N° 13-02
Customer complaint handling
Circular CSSF
Document date:
27 June 2014
Archived since 13 October 2017
Circular CSSF 14/589 repealed by Circular CSSF 17/671
Details concerning Regulation CSSF N° 13-02 of 15 October 2013 relating to the out-of-court resolution of complaints
Guidelines
Document date:
5 December 2017
EBA Guidelines on procedures for complaints of alleged infringements of Directive (EU) 2015/2366
EBA/GL/2017/13
Circular CSSF
Document date:
26 April 2019
Circular CSSF 19/717 (only in French)
Update of the general presentation of the Law of 23 July 2016 and of the regulations on audit profession
Communiqué
Published on:
26 March 2020
COVID-19: Procedure for complaint handling
Circular CSSF
Document date:
30 April 2019
Circular CSSF 19/718
Adoption of the Guidelines on complaints-handling for the securities (ESMA) and banking (EBA) sectors of 4 October 2018 (JC 2018 35)
Circular CSSF
Document date:
13 October 2017
Circular CSSF 17/671 (as amended by Circular CSSF 18/698)
Specifications regarding CSSF Regulation N° 16-07 of 26 October 2016 relating to out-of-court complaint resolution
CSSF Regulation
Document date:
1 July 2016
CSSF Regulation No 16-07
relating to out-of-court complaint resolution