Updated G20/OECD High-Level Principles on Financial Consumer Protection
Press release 22/32
On 12 December 2022, the G20/OECD High-Level Principles on Financial Consumer Protection (hereafter the “Principles”) were updated:
As a high-level standard, the Principles are specifically designed and intended to be applicable to any jurisdiction and are cross-sectoral in nature (i.e. they can be applied to credit, banking, payments, insurance, pensions and investment sectors).
The Principles were reviewed and updated, via a comprehensive process to incorporate policy developments that have evolved over the ten years since they were first adopted.
The main policy changes to the updated Principles are explained below:
- two new Principles (12 in total), i.e. “Access and Inclusion” and “Quality Financial Products” because these concepts, which are important to a holistic approach to financial consumer protection, were not covered in the original Principles;
- three new cross-cutting themes that are relevant to the consideration and implementation of each and all of the Principles, namely “Digitalisation”, “Financial Well-being” and “Sustainable Finance”, and to include references throughout the Principles to illustrate the cross-cutting themes;
- incorporation of high-level lessons from the response to the COVID-19 pandemic throughout the Principles such as enhanced protections for consumers who may be vulnerable and a greater focus on tackling financial scams.