CSSF circular
Circular CSSF 19/718
Adoption of the Guidelines on complaints-handling for the securities (ESMA) and banking (EBA) sectors of 4 October 2018 (JC 2018 35)
Entities
Access the database
Adoption of the Guidelines on complaints-handling for the securities (ESMA) and banking (EBA) sectors of 4 October 2018 (JC 2018 35)
We use cookies to ensure that we give you the best experience on our website. By clicking “Accept all”, you consent to the use of all of the cookies.
We use cookies to improve your experience while you navigate our website. Strictly necessary cookies are stored in your browser as they are essential for the website to function. Other cookies further improve your experience and help us analyse how users interact with our website by collecting anonymous data. These cookies will only be stored in your browser with your consent.
These technical cookies only store anonymous data and are necessary for the website to function. These cannot be disabled.
| Name | Description | Duration |
|---|---|---|
| cssf_cookies | Saves information regarding the user's consent to the use of cookies for each optional category. | 1 year |
| ROUTEID | Technical cookie allowing load distribution. | Deleted when the browsing session ends |
| TBMCookie* | Security: This cookies protects the website against automated attacks. | Deleted when the browsing session ends |
| __utmvc | These first party cookies are set by a third party service to filter out malicious requests. | Deleted when the browsing session ends |
| __utmvm* | These first party cookies are set by a third party service to filter out malicious requests. | 15 minutes |
Functional cookies provide enhanced functionality and improve your experience when you navigate our website. They may be set by us or by third party providers whose services are included in some of our pages. Disabling these cookies may affect your experience and some services may not function properly.
| Name | Description | Duration |
|---|---|---|
| cssf_profile | This cookie adapts the website pages to the profile chosen by the visitor (professionals, markets, consumers). | 1 year |
| pll_language | This cookie saves the user’s language choice. | 1 year |
Performance cookies help us collect anonymous statistical data such as the number of visits, the average time spent on the website or the pages consulted during a browsing session. The information is aggregated and anonymous, and allows us to monitor and improve the performance of our website.
| Name | Description | Duration |
|---|---|---|
| _pk_id.# | Collects anonymous statistical data on the website consultations, such as the number of visits or the average time spent on the website. The data is processed in-house and is not shared with a third party. | 1 year |
| _pk_ses.# | Collects anonymous statistical data for the tracking of the pages consulted during the browsing session. The data is processed in-house and is not shared with a third party. | 30 minutes |
This content from a third party provider has been blocked. By allowing this content to load, you agree with the terms of SoundCloud's cookie usage and privacy policy